Legal
Privacy Policy
This Privacy Policy explains how Run the Netherlands handles personal data when you visit our website, contact us or purchase a book.
1. What information do we collect?
Depending on how you use the website, we may process:
- your name;
- email address;
- telephone number, if provided;
- billing and delivery address;
- order and transaction information;
- communications you send to us;
- technical information necessary for operating and securing the website.
We only request information that is reasonably necessary for the relevant purpose.
2. Why do we use your information?
We process personal data where necessary to:
- process and deliver your order;
- communicate with you about your order;
- process payments, refunds and returns;
- respond to questions or complaints;
- maintain legally required business and tax records;
- protect and secure our website and prevent fraud;
- comply with legal obligations.
Where processing is necessary to fulfil your order, the legal basis is performance of our contract with you.
Where we must retain or process information because the law requires it, the legal basis is compliance with a legal obligation.
Where optional processing requires your consent, we will ask for it separately.
3. Payments
Payments may be processed by external payment providers.
We do not need to receive or store your complete card or bank credentials where the payment is handled directly by the payment provider.
The payment provider processes information according to its own privacy terms and applicable law.
4. Delivery and other service providers
We may share the minimum information necessary with companies that help us operate the website and fulfil orders, such as:
- payment providers;
- delivery and postal services;
- website hosting and IT providers;
- email providers;
- accounting or administrative service providers.
We do not sell your personal data.
5. How long do we keep your information?
Order, invoice and accounting information is generally retained for the period required under Dutch tax and accounting law.
Other personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, or for as long as necessary to establish, exercise or defend legal claims.
6. International processing
Some technology providers may process information outside the European Economic Area.
Where this occurs, we will ensure that an appropriate legal mechanism for the transfer is in place as required by the GDPR.
7. Cookies and analytics
Our website may use cookies or similar technologies that are necessary for the website to function.
If we use analytics, advertising or other technologies that require consent, we will ask for your consent before using them where required by law.
8. Your rights
Under the GDPR, depending on the circumstances, you may have the right to:
- access your personal data;
- correct inaccurate data;
- request deletion of your data;
- restrict certain processing;
- object to certain processing;
- receive certain data in a portable format;
- withdraw consent where processing is based on consent.
To exercise your rights, contact GrandTour@runthenetherlands.com
You also have the right to lodge a complaint with the Dutch Data Protection Authority, Autoriteit Persoonsgegevens.
9. Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or misuse.
10. Changes to this policy
We may update this Privacy Policy when our website, services or legal obligations change.
The current version will always be published on this website.